Privacy Policy – Bubble Cash Pakistan Gaming Platform

1Introduction

Bubble Cash operates an online gaming and sports betting platform designed specifically for players in Pakistan. When you use the Bubble Cash website or mobile app, you share certain personal information with us — through registration, deposits, gameplay and general use of the platform. This Privacy Policy tells you exactly what that information is, why we need it, what we do with it, and how we protect it.

This policy applies to all personal data collected through the Bubble Cash website at bubblecash.app, the Bubble Cash mobile application, and any communication channels — including email and support — associated with the platform.

By registering an account or continuing to use the platform after this policy has been published or updated, you confirm that you have read and understood it. If you do not agree with how we handle data, please do not use the platform and contact support to arrange account closure.

2What Personal Data We Collect

The personal data we collect falls into the following categories:

We do not collect sensitive personal data categories such as racial or ethnic origin, religious beliefs, health data or biometric identifiers unless specifically required for identity verification and with your explicit consent.

3How We Collect Your Data

Personal data is collected through the following means:

• Direct input: When you complete the registration form, update your profile, submit a verification document, or contact our support team.
• Transactional data: When you make a PKR deposit or withdrawal via JazzCash, Easypaisa, Raast, bank transfer or other supported method, transaction details are recorded on our platform.
• Automated collection: When you access the website or app, our servers automatically log your IP address, device information, browser type and session timestamps. Cookies and similar technologies also collect data during your visit — see Section 10.
• Third-party verification: If identity verification is carried out with the assistance of a third-party service, data confirmed through that process is added to your account record.
• Support interactions: Messages sent to our support team — whether by email or live chat — are recorded and stored as part of your account history.

4How We Use Your Personal Data

Every use of your personal data by Bubble Cash has a specific purpose. We do not use data for any purpose beyond what is listed here:

• Account creation and management: To set up your account, verify your identity, maintain your balance and process account requests.
• Processing PKR payments: To process deposits and withdrawals through your registered payment methods (JazzCash, Easypaisa, Raast, bank accounts, mobile wallets).
• Providing gaming services: To deliver Sports Betting, Slots, Fish Games, Bingo and all other platform features to your account.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, account sharing and other prohibited conduct described in our Terms and Conditions.
• Responsible gaming compliance: To monitor gaming patterns, apply deposit limits and session controls you have set, and take action where problem gaming indicators are present.
• Customer support: To respond to your queries, resolve disputes and process account requests through our support team.
• Platform improvement: To analyse usage patterns, identify bugs, improve game performance and enhance the overall user experience.
• Marketing communications (opt-in only): To send you information about bonuses, promotions, new PSL cricket markets, game launches and deposit offers — only if you have explicitly opted in.

5Legal Basis for Processing

For each use of your personal data, Bubble Cash relies on one of the following legal bases:

• Contractual necessity: Processing required to deliver the services you have registered for — account management, payment processing, game delivery and support.
• Legitimate interests: Processing carried out for fraud detection, platform security, abuse prevention, and internal analytics to improve our services — where these interests do not override your rights.
• Legal obligation: Processing required to meet compliance obligations, including identity verification and transaction record-keeping.
• Consent: Processing for optional purposes such as marketing communications, where you have given clear opt-in consent that you can withdraw at any time.

6Sharing Your Data with Third Parties

Bubble Cash does not sell your personal data. We share data only with the following categories of third parties, and only to the extent necessary:

• Payment processors: When you deposit or withdraw PKR, transaction data is shared with the relevant payment provider — JazzCash, Easypaisa, Raast, or your bank — to process the transaction. These providers operate under their own privacy policies.
• Identity verification services: Where a third-party service is used to assist with document verification, the minimum data required is shared for that purpose only.
• Technology and hosting providers: Our platform infrastructure partners may process data on our behalf as data processors. They are bound by data processing agreements that restrict their use of your data.
• Game content providers: If third-party game studios supply content on the platform, anonymised session data may be shared to support game delivery and RNG integrity verification. No personally identifiable information is passed to game studios.
• Legal and compliance authorities: We may disclose personal data where required to do so by applicable law, a valid legal process or to protect the rights and safety of the platform and its users.

7Payment Data and PKR Transactions

All financial transactions on Bubble Cash are processed in PKR. When you make a deposit or request a withdrawal through JazzCash, Easypaisa, Raast, bank transfer or a mobile wallet, the following data is collected and stored:

• The payment method type and the account reference or masked identifier associated with it (for example, a JazzCash mobile number or bank account number).
• The transaction amount in PKR, the date and time, and the transaction status.
• Any reference numbers or confirmation codes returned by the payment provider.

Full card numbers, bank PINs and mobile wallet PINs are never stored by Bubble Cash. Payment transactions are processed through secure, encrypted channels. Your registered payment method details are stored only to facilitate future withdrawals to a verified account in your name — we do not store full financial credentials.

Transaction records are retained for the period described in Section 8, primarily to support dispute resolution and to meet our record-keeping obligations.

8How Long We Keep Your Data

We keep your personal data for as long as is necessary for the purposes outlined in this policy, or as required by our obligations. The following general retention periods apply:

• Active account data: Retained throughout the period your account remains open and active on the platform.
• Transaction and financial records: Retained for a minimum of five years from the date of the transaction, to support dispute resolution and compliance requirements.
• Identity verification documents: Retained for the duration of the account and for a period after closure sufficient to meet our verification and record-keeping obligations.
• Support communications: Retained for up to three years from the date of the interaction, unless a longer period is required due to an ongoing dispute.
• Technical and log data: Typically retained for up to 12 months, after which it is deleted or anonymised.
• Closed accounts: Core account identity and transaction records are retained after closure for the minimum period required. Marketing preferences and optional data are deleted upon account closure.

When data is no longer required and no retention obligation applies, it is securely deleted or anonymised so that it can no longer be linked to you personally.

9How We Protect Your Data

Bubble Cash takes the security of your personal data seriously and applies multiple layers of protection:

• Encryption in transit: All data exchanged between your device and the Bubble Cash platform is transmitted over HTTPS with TLS encryption, protecting it from interception.
• Encryption at rest: Sensitive data stored in our systems — including identity records and financial data — is encrypted at rest.
• Password security: Passwords are stored as hashed values using industry-standard algorithms. We never store plain-text passwords.
• Access controls: Access to personal data within our organisation is restricted to staff who require it for legitimate operational purposes. Access is controlled by role-based permissions and logged.
• Security monitoring: Our systems are monitored for unusual access patterns and potential security incidents on an ongoing basis.

While we apply strong security measures, no system is entirely immune to risk. In the unlikely event of a data breach that affects your personal data, we will take immediate steps to contain it and notify affected users as appropriate.

10Cookies and Similar Technologies

Bubble Cash uses cookies — small text files stored on your device — and similar tracking technologies to make the platform work properly and to improve your experience. Here is a breakdown of the types of cookies we use:

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but may affect certain preferences and personalisation features. Note that disabling essential or security cookies may impact platform functionality and account security.

11Your Rights Over Your Personal Data

As a Bubble Cash account holder, you have the following rights regarding your personal data. You can exercise any of these rights by contacting our support team:

To exercise any of the above rights, please contact us at [email protected]. We aim to respond to all data rights requests within 30 days. In complex cases, this may be extended by up to a further 60 days, and we will inform you if an extension is needed.

12Minors and Age Restriction

Bubble Cash is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration requirement, and identity verification may be requested to confirm age.

If we become aware that an account has been created by or on behalf of a person under 18, that account will be immediately closed, any balance will be managed in accordance with our Terms and Conditions, and all personal data associated with the account will be deleted in line with our retention obligations.

Parents and guardians who believe a minor may have created an account on the platform are encouraged to contact our support team immediately so the matter can be investigated and resolved promptly.

13Changes to This Privacy Policy

Bubble Cash may update this Privacy Policy from time to time to reflect changes in how we collect or use data, changes to platform features, or in response to updated obligations. When material changes are made, we will notify registered users via their registered email address or mobile number, or through a prominent notice on the platform, before the changes take effect.

The date of the most recent update is shown at the top of this page. We recommend reviewing this policy periodically, particularly before making significant deposits or setting up new payment methods. Your continued use of the platform after any update constitutes acceptance of the revised policy.

If you have concerns about any change to this policy, please contact our support team before the effective date. If you do not accept the revised terms, you should stop using the platform and request account closure.

14Contact Us About Privacy

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how your personal data has been handled, please reach out to the Bubble Cash support team. We aim to respond to all privacy-related enquiries within 5 business days.

You can contact us at: [email protected]

For general questions, our FAQ page covers common queries about accounts, deposits and the platform. For your rights and obligations as a player, see the full Terms and Conditions. For gaming control tools, visit our Responsible Gaming page.